German Service Award for the Designer Outlet Soltau - award for the best customer service


For the fifth time n-tv has awarded together with the German Institute for Service Quality Germans Service Price. Previously, more than 500 companies were tested and evaluated. In the end, 36 winners were able to look forward to awards in twelve categories. In the area of etail lifestyle the following three providers were distinguished by particularly good service: Designer Outlet Soltau, jewelers Mahlberg & Meyer and perfumery HC.

The Designer Outlet Soltau convinced especially by very competent staff at the Information Center, which reacted professionally on customer complaints. The staff welcomed the customer friendly, inquired motivated by the exact concerns and took plenty of time. The questions were all answered completely. Jewelers Mahlberg & Meyer convinced with a sophisticated ambiance and a diverse range of high quality watches and jewelery. In addition, extensive additional services were offered, such as an individual jewelery making and engraving services. The employees of Perfumery HC were extremely friendly and helpful and shared their information very understandable. Short waiting times at the checkout and attractively designed stores rounded out the positive overall impression.

In the area of etail lifestyle studies jewelers, Outlets, perfume and shoe shops were re-evaluated. In total 38 companies were evaluated based on 380 test covert Heritage Search. The interested parties were consulted on site. Competence, friendliness, waiting and consulting environment were the key criteria.